Nothing

We’re a London-based tech company on a mission to remove barriers between people and technology. To do this, we’re crafting intuitive, seamlessly connected products that improve our lives without getting in the way. We think tech needs a change. In a world where products all look the same, we don’t want to just make the same thing as everyone else. What we want is to create iconic products that we’re proud to share with family and friends. And that means we have to do things differently. This is the spirit that drives and sustains everything we do.

In a year, we’ve grown from an idea to a 300+ people-strong global team with offices in six regions. That’s not bad for an idea.

“In a short amount of time, Nothing has captured some of Apple’s cultural Magic.” - Forbes

“Nothing is the most hyped tech company in years” - GQ

“Nothing has brought a breath of fresh air.” - Hypebeast

“The most exciting startup in consumer tech” - Input



But Ear (1) was just the start. This summer we've released Phone (1), our debut smartphone and the centre of our hugely ambitious consumer tech ecosystem. Launch week saw us trending on UK Twitter, clocking up YouTube views in the millions and securing press coverage in thousands of leading titles.

The Role:

We’re excited to continue building our digital capability and as eCommerce Manager at Nothing you will be responsible for leading our strategy to help maximise traffic back our website (nothing.tech) and executing tactics to grow conversion. Working across the full marketing-mix globally, you will have an eye for opportunity amazing stakeholder management to connect the dots between teams and workstreams. All with a view to help drive core KPIs across the entire funnel (cold/warm/hot). This is an exciting opportunity to own the strategy and performance of our most important touch-point.

You’ll be tasked with driving awareness and delivering direct-to-consumer (DtC) revenue for our core products through the use of known and new innovative marketing strategies.

This role sits within a newly formed team responsible for Digital Marketing and will be based in our London HQ office.

Responsibilities:


  • Collaborate across the Global Marketing team to own and exceed KPIs related to driving traffic back to nothing.tech and maximising eStore revenue.
  • Responsibility for the digital customer experience across core touchpoints. Working with internal brand and creative teams to develop content with a view to lead consumers back to our owned channels.
  • Own and enhance eStore experience across visual merchandising, onsite merchandising, personalisation, checkout and post-purchase journey.
  • Develop, schedule and execute digital marketing plans for key campaigns and launches, working across the marketing-mix with a view to drive eStore revenue.
  • Collaborate and lead across functions (including Social, Paid and Content) to ensure we are maximising opportunities and providing a omnichannel digital experience to consumers across the entire funnel.
  • Leading the agenda for mobile and web site optimisation, technical and aesthetic excellence, improved navigation, performance and functionality to drive core website KPIs.
  • Plan and execute the digital content calendar, working with the merchandising and trading teams to drive sales and margin, improving average order value, and maintaining a steady CVR.
  • Devise and implement strategies to grow our CRM email base and maximise up-sell/cross-sell opportunities using our email platform (Salesforce).
  • Planning a calendar of regular email communications, building content and reporting on performance
  • Execute SEO strategies to ensure we are building organic traffic growth YoY.
  • Work with data and insights to influence new site features, working with an external development agency to implement front and back-end changes.
  • Own the CRO roadmap to optimise the customer journey and checkout funnels on a continuous design, test and learn cycles.
  • Review and report on channel effectiveness, challenging the brief to ensure it meets the needs of the user.
  • Report and share insights on campaign and website performance, with a view to drive improvements and optimisation.

Requirements:


  • Proven digital experience of at least 5 years. Agency side ideal.
  • Previous experience in B2C ecommerce role, experience in Shopify is beneficial
  • Knowledge of digital marketing channels, especially SEO, Paid Media, Social and CRM
  • Experience of using Google Analytics and Shopify data to measure site performance and impact on KPIs
  • Experience of using Salesforce as a CRM platform
  • Commercial experience in ecommerce management including SEO and CRM
  • Working knowledge of project management tools such as Jira and Asana ideal
  • Excellent reporting and data analysis skills - must be able to pull and analyse data, develop hypotheses for performance improvement and actionable recommendations

We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcome employer for all candidates.